Shop with peace of mind! We are so confident that you would love our products, our return policy lasts for 30 days. We do not want your money if you are unsatisfied! Return your product within 30 days after you received your item and we would be happy to offer you a refund.
Please note that buyers will have to bear all costs of returns to our merchants in collaboration.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
For order return inquiries, please send an email to firstname.lastname@example.org
Damaged Goods Policy
Should the item be damaged during transit, send us an email with proof (attached pictures/videos) to email@example.com. Proof of the damage in videos / images is required. We will use the videos / images to assess the damage accordingly and provide you with the relevant options available to you. In most cases, we will provide you with a replacement of the damaged good.
Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.
If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ, depending on your payment merchant but it should take a couple of days.
Late or Missing Refunds
If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.
You can also contact your bank. There is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us at firstname.lastname@example.org